Free Amazon product support included. Betty. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Was very snippet and rude on her delivery and was condescending. All of the stores sell frames, lenses, sunglasses, and accessories. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Procedures to Return Merchandise Please contact us at 240-343-7838 or email at [email protected] to obtain an RA#. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. And don't try calling because Noone answers. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* Never doing business again with that kind of attitude. They should give him some more training he def needs customer service training if he's going to be a manager. The returned pair of glasses must be in new and original condition. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. Step 2: Choose the styling for your return policy. Reset your password. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD Unsubscribe easily. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). We have reached back out to Medhen but she states she is not back to the area for scheduling the recheck. I would rate their business as a -1 star if I can. I would also appreciate someone contacting me with an explanation. Can you share a success story using visionworks? Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. You can only contact the company and inquire about the return process. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. First they totally ruined up my appointment. Went to the Bensalem PA store today for readers. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Claim your listing for free to respond to reviews, update your profile and manage your listing. Customer service NBA Store Returns PolicyWhat Items Are Refundable? Thanks in advance. We will ship the replacement item at no cost to you. Wen she got there with 30 yr old brother. Later I received an email that my appointment time was changed, then another that the time was changed again. I give this place a zero. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Per Visionworks, if your glasses aren't perfect, they will fix them. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. Replacement products will be shipped at no cost to you. Visionworks is a company based out of North America. Please make sure you include your order number so we can complete your refund. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. Get buying tips about Glasses Online delivered to your inbox. I COULD NOT get human on the phone, not anyone on their website Chat, (which on the phone I was told to go to) to answer this. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. Incomplete returns will receive a reduced credit reflecting any missing accessories. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. Unfortunately the exact frame and color was not available. How Long Does The Visionworks Refund Last? Victoria helped me select my glasses. Can You Return Prescription Glasses? Return Policy Visionworks gives you 100 days to try out your new glasses. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. We value your privacy. What an inept lab and company. to get the information you were looking for! I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. . Find an eye doctor and schedule an eye exam at a Visionworks near you. Zero stars really. Phone: 800-784-7427 OR Online Chat Email: [email protected] Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store I tried to get an answer and all she said was I'm not going to argue about this and walked away. Refund is issued based on the value of the merchandise returned. Resolved "Customer service " Resolved "Overall service.". Unsubscribe at any time. Every purchase . This company also offers contact lens dispensing. All returns must be postmarked within thirty-one (31) days of the purchase date. I waited another 15 minutes before I was greeted by anyone. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Quick question! Too many eye doctors out there to stay and be treated that badly! Once we have received the item (s) we will provide you with a refund. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. This store sells frames, sunglasses, lenses, and accessories. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. All returned items must be in new and unused condition with original tags and labels attached. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. Rating: ZERO! Find out how we combat fake reviews. I used insurance and paid ~$65 out of pocket. Worst shopping experience I have ever had. However this is a drastic and serious decision that should not be taken lightly. Dont worry, you will be able to successfully return the item. I did received that e-mail on Feb 20th. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! The customer service is terrible and there is no standardized system for tracking orders. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. I did not very much care for the attitude that I received as a customer over the phone. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Has anyone returned their glasses? I am still trying to get a pair of glasses that work! They some tests one day and then called me again the next day and made me wait and do the balance tests. Take advantage of a 54 year old Female Veteran? Horrible Horrible. You can't get this type of service on-line. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. When I called them they directed me back to the store and said they cannot do more. I also confirmed this prior to my appointment with Vision Works by completing admission forms. Shipping and handling charges are not refundable. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. All you need to do is provide some details about your purchase, and well immediately send your request to Visionworks. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. I was then, redirected back to ************ City location by the person from the Woodmore location. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? Said he was the manager. Visionworks Return & Refund Policies. Eyeglasses must be returned in the original packaging and in saleable condition. I paid for glasses I never recieved and visionworks doesn't take responsibility. Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. And also they didn't tell me what my co pay would be before the tests. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. and our The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. You wont get them for MONTHS! 6 weeks later on a pair of sunglasses that are listed as in stock online is crazy. Conclusion. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Visionworks offers a simple 30-day, money-back guarantee. I find this behavior unacceptable. $700 purchase with insurance. The on-line is not helpful either. With a bunch of children that should be working at a movie theatre. Tomorrow I will have to call corporate headquarters to see if they can help us. 15 minutes late for 10 am appointment. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing and one set of reading glasses (cost me $294.00). Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. I went to the Visionworks in Hadley MA. Retrieve your username. We got 2 pairs of glasses from Vision works - ******* ** (Store #*** - order #******* and # *******) on 1st March for $199. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. EVERYTIME, I SET UP AN APPOINTMENT THEY NEVER HAVE MY INFORMATION OR JUST CAN NOT FIND ME IN THEIR SYSTEM AND HAVE TO GIVE MY INFORMATION OVER AND OVER AGAIN. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Emailed customer service on 4/10/23, received email stating it was being escalated to upper management, still no response and still no contact prescription that I paid for. Visionworks in San Antonio, TX, is now in-network with VSP members as well. Address your return to the address listed on your invoice. No one say hello we will be with you in a moment. Now ups is investigating but visionworks says they will not replace them if they say its delivered. After 4 return visits, my prescription was still wrong. My initial thought was that the Woodmore location would have a different selection from ************ location. He was great!I totally had a good experience and would recommend them!! Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. Please fill in the requested information on our product return form, and carefully follow the instructions for return. Save products you love, products you own and much more! Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable.
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