I paid for my own shipping envelopes. No. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Use our Store Locator and filter for "Verizon Company Store". Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. How do I remove my personal information before I send back my device? Excludes Verizon Prepaid plans. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. https://www.verizon.com/support/trade-in-program-faqs/. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Get up to $500 when you. Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. Here is the link to the complaint center at FCC. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. I called and they said not to worry, the $33 per month will start being applied next bill. They basically said the store personnel and I were wrong, but they understood and were very sorry. Did anyone actually get their credit?? My concern is more than well documented in my file. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Even if your devices have no value, we can recycle them responsibly for you, for free. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? You will receive your first account credit within 1-2 billing cycles. Have a phone you love? Downdetector only reports an incident when the number of problem reports is significantly higher than . * If you requested a shipping kit but can't find or didn't receive it. We are here to help! I even offered to drive the phones to a physical store, but they said that was not allowed. The other day, I noticed, they appraised my phone for $142. Check out the latest deals from Verizon on smartphones, accessories and more. All tip submissions are carefully reviewed before being published. NOTE: I am turning off AutoPay until this is resolved. Due to inactivity, your session will end in approximately 2 minutes. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. Get up to $500 when you. The $35 fee helps to recover some of that revenue loss. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. I feel verizon lied. Why it was never clearly explained to the customer by all reps she chatted with? Get the trade in value for a device. You dont have to put your credit toward a new phone. Not a problem. However, the "damaged" category gets broken down further depending on how you answer certain questions. We understand that you are experiencing an issue with your services. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. Stop saving old devices; cash them in credit towards a new device instead. Include your email address to get a message when this question is answered. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. This is not an isolated problem based on the number of people saying they had the same thing happen. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Visit a Verizon store for help cleaning a charging port. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Issue your credit or Verizon Gift Card within 1-2 billing cycles. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Told them I didn't want their apologies or understanding - I wanted them to make it right. If so,. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. You can have someone call me at 9am pst today to discuss. Today, they credited my account with $142. Excludes Verizon Prepaid plans. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Archived post. Excludes Verizon Prepaid plans. Start now. Refer to Trade in your mobile device FAQs and video for more trade-in information. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). That's what my trade in status said on the app. Watch How to find your device ID for more options. or Android devices. Your submission ID is a unique identifier you can use to track your trade-in submission. The final solution was submitting a claim to the FCC. Excludes Verizon Prepaid plans. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. First they never sent trade-in kits. Authorized retailers dont accept trade-ins. I encourage others who experience similar problems to do the same. Here's how to find your device ID. According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Final payout can vary depending on what shape the phone is in. We are here to help! We're here for you and we want to help! I upgraded to the iPhone 13 pro and traded in by iPhone XR. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. We never want our customers to feel this way. How do I contact Verizon and make them do what I want them to do? Damaged devices have less value. Not a Verizon customer, yet? Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Note that I have all this documented in a chat. Also, $45/mo sounds like multi-line pricing. Find out the trade-in value of. Enter your mobile number. See How Do I Trade In My Device FAQs. Android is a trademark of Google, Inc. Answer a few short questions about the condition of your device to learn the estimated trade-in value. IMPORTANT: Send in only one device per package. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. You are in the best place to get this corrected. Please respond to the Private Message we're sending so we can get a solution in place. Use our. Take advantage of Verizons trade-in program to get a new phone at a discounted price. PayPal credit within 2 weeks of receiving your device. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Archived post. Today, they credited my account with $142. * Is there really a $35 restocking fee on returned merchandise? I just had something similar happen, a Trade-in offer that went from $300 to $24. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Please help! We have sent a private note to gather more information and work on the solution. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Thank you for reaching out to us! Does Verizon trade-in cracked screens? I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. How can I get a copy the contract I signed and agreed on? Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. It is terrible to read about your experience trading in your phone, jennk1. Check your spam folders because we send all notifications about your trade-in to the email address you provided. vzw_customer_support. Yes. Hello! The most popular is because there actually was a problem with the device once it was received. Turns out Verizon's trade in process has issues. It nearly drove me insane. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. Go to My Devices in My Verizon. (Maybe he meant 6 months?) What the hell is going on? I feel your pain. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I think I'll take under advisement contacting the BBB and FCC. You must be signed in to access this part of the community. If you've already shipped your device, it cannot be returned. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Yes. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). Mobile device deals and promos FAQs | Verizon Support Shopping & Deals Mobile device deals and promos FAQs Learn how Verizon's mobile device deals work, including Buy One Get Ones (BOGO), trade-ins and free or discounted offers. *Store drop-off and UPS options aren't available in all situations. New comments cannot be posted and votes cannot be cast. To learn more about the process, check out this step-by-step how-to guide. Don't see it? Your Device ID and IMEI are listed under the Device Information section. New comments cannot be posted and votes cannot be cast. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. It's very quick and simple and will get results: Hello! Here's where to find the UPS QR code: The code displays during your trade-in request. Correct answers are available for this post. Plus, a new line is required. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. >Aldo. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. As a consumer myself, I know it's vital to get the proper promotions that are promised. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Trust me, don't waste another second with the customer service agents. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Get up to $500 when you. Enjoy! Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Phone: 1-888-369-5931 Email: [email protected] Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. *Store drop-off and UPS options aren't available in all situations. ago Thinking about trading in your phone? Please sign in again to continue. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. The reps on the phone couldn't figure this issue out. Welcome to /r/Verizon! Finally, they instructed me a way to request a mailing label that I needed to print myself. They'll pack and ship your device. % of people told us that this article helped them. Extend your session by clicking OK below. Note: Verizon is committed to keeping e-waste out of landfills. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Did you receive any images of your phone? Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. "Warning: Don't Use Trade-In Program" VZW up to no good. We would be more than happy to assist you. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability.
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