Who is eligible for the Steamship Authority's Headstart Reservation Program? What do I do? How do I sign up to receive SSA's travel alerts via text messages? Can I receive a lower vehicle fare if I buy a book of multiple tickets? How much baggage may I bring with me on the ferry? Close. What is the Authority's Preferred Space Reservation Program? The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . While there is no dockside parking available at our Woods Hole terminal,there are several off-site lots in Falmouth. However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). We have a house on island and take the Steamship fast boat to get to Nantucket. My vehicle will be pulling a trailer. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? If your last name has changed, you can make the change to your profile. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Our computerized reservation system has a wait list capability. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? Yes. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. In either case, the vehicle will have no priority over other standby vehicles. Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. Make a reservation. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. 2018 Winter and Spring Schedules Appendices D - I, 2a. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. Further changes will incur a $10 fee per change. From here you can change your personalized password. No. (508) 778-7633 TTY, 1 Steamboat Wharf Close. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. Can I park at the Vineyard Haven Terminal? S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations Yes. Search 6 Results for "cancellation policy" 1. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Customers traveling in rental vehicles may make reservations in their own name. What is your Cancellation Policy? "It's insane. We will then email or text you when we can accommodate your vehicle. Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. Steamship Authority At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Yes. If all three of those criteria have changed, please call our Reservation Office for assistance. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. Please consult the customer handbook. I have a vehicle reservation for a particular sailing. when you travel with the Steamship Authority. Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands. HYANNIS (CBS) -- Ticketing problems persisted Thursday for the Steamship Authority, one day after the ferry service from Cape Cod to Martha's Vineyard and Nantucket was hit by a ransomware. Do you offer lower excursion fares for Island Residents? Summer and Fall 2023 Vineyard Operating Schedule Report, Freight Tariff MDPU No. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. I have a disability. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . We have to be pretty consistent about this: Once you book your trip with us we hold the spots you have reserved. Monday, June 7, 2021 - 6:01pm. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. An excursion fare is for the transportation of the vehicle and its load, if any. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Preview. Full Hot Breakfast. 2018 Winter and Spring Schedules Appendices A - C, 1c. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. You may either call or go in person to the terminal to place your name on the list. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. How does standby work on the Martha's Vineyard route? For more info, check out the Accessibility page. Customers making reservations online may print copies of their confirmations on their own printers. No. Mar 12 . In either case, the vehicle shall have no priority over other standby vehicles. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. 1 Cowdry Rd, Woods Hole, MA 02543. For an updated name or address, fill out the current years program application with the changes, make a note on the form that either the name or address (or both) are changing, sign the form and send to the Reservation Office for processing. Check out our 'Ways to Save' for residents page! The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Visit www.SteamshipAuthority.com/email_lists and click on either "Click here to subscribe to our eNews or manage your eNews preferences" or "Click here to manage your travel alert preferences." Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Please note that you cannot change your PIN. 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. Tickets are valid 2 years from date of purchase. Home. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. Visit our mobile site SteamshipAuthority.com for current parking status. How do I sign up to receive the SSA's eNews? Reservations cancelled at least two hours before the scheduled departure will be fully refunded. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew.