I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. The rep then told me to call the toll free number. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. I contacted the Fendi store for a replacement. Download for free now! Thank you, I hope so too. *. Miscommunication and no updates , I will never order online from fendi again . I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Contact Air & Ocean Freight Forwarding How do I reach FedEx customer service Reddit? Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion My friend bought a purse once and they forgot to give her part of her bag. You can find them on the care card included with the slides. Verification can help ensure real people write reviews about real companies. *** completed their investigation on 10/26/2022. (By clicking "OK", your complaint will be closed as Resolved. Once that happened there is nothing we can do on our end. The service is available from Monday to Friday, 9am to 6pm AWST. I did.. calling that number only made the situation worse. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. We use dedicated people and clever technology to safeguard our platform. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. They say for their returns you only have 14 days..! Made with in Ukraine. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Will let you know either way! We're happy to help with any questions you may have regarding purchases, our products and corporate information. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag All rights reserved. Their store staff is clueless and only interested to sell sell sell. Copyright 2016-2023 Getprospect. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? But nope. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. It became scratched and jewels had fallen out after just a few weeks. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. BBB Business Profiles may not be reproduced for sales or promotional purposes. Ive just called customer service as my phone ring socket suddenly broke last week. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. I followed the full return process using the prepaid return label that was provided. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. But don't be too alarmed by horror stories. 1-855-SAVAGE X (1-855-728-2439) 24/7 I never even laid my hands on it. GoFedEx 1.800. Are you sure you want to remove the following item from your Bag. You are using an out of date browser. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. I opened the chat box on the website to ask a few questions. I tried on the coat and when I went to tighten the sides it was broke. That is really too bad. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Its been 10 weeks and Ive heard nothing. Companies can ask for reviews via automatic invitations. Some of the add-ons on this site are powered by. Anyone can write a Trustpilot review. I purchased a pair of sunglasses online directly from Fendi. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST i'm so sorry this had to happen to you. 300K+ Plugin Users 47.6177115,-122.2034444 Products. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Anna is genuinely excellent to fendi. Unbelievable. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. On 1stDibs, shop a range of Fendi Spy bags. Its 20 days. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. I have heard so many negative things about their poor customer service. I am still awaiting a refund on the item that they sent to me damaged. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. If they give me my money back, the bag costs +100 today!!!! Claim your profile to access Trustpilots free business tools and connect with customers. Please email us or call +44 (0) 203 943 5555. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Customer Reviews are not used in the calculation of BBB Rating. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Are you guys at Fendi serious?? No reply at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . DHL even sent us an email to forward to Fendi. The belt got lost. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. No replacement ************** would call me- a manager. Basically they took the money and never shipped the shoes. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. 1-888-TOM-FORD. Don't buy from their boutiques, stick with the Department stores, they value our business. Information provided by various external sources. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Fendi uses 5 email formats: 1. first '.' [email protected] (65.3%). Information provided by various external sources. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Made in Italy. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Terrible experience. Sent in numerous pictures and have not recieved any responses. Not purchasing anything from Fendi again period. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. Really hope it can be customise. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. LIVE CHAT. I was give a web site to contact to voice my complaint which no longer exists. Organisation Model pursuant to Legislative Decree 231/2001. JavaScript is disabled. Saturday: 10am-7pm EST. I have nothing. I have purchased in just about every designer store and they all have a return policy except Fendi. Claim your profile to access Trustpilots free business tools and connect with customers. The only thing I did like was sold out and would not be in production again. Its day 26 since I ordered the product from Fendi online store still no updates on the order. We also ensure all reviews are published without moderation. After care is really bad. Favorite Designer I spent 1000s on Fendi products. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. I received a refund for the item that I did not note as being defective. Its day 26 since I ordered the product from Fendi online store still no updates on the order. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. Will definitely not be repurchasing anything Fendi! The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. You are very fortunate, Fendi, to have such a treasure on your team. i experienced it myself, in fact. I was never contacted by the business for resolution. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. I called multiple times - was led down different rabbit holes and was given conflicting information. It has over 80,000 satisfied customers and businesses all over the world. But nope. The item is clearly damaged. The item is still in warranty so I am hoping no trouble. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Chat. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. Absolutely one of the most third rate customer support from among the top brands. www.fendi.com Bought a 2500 bag. The Fendi handbags in our collection include a range of styles . Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Sounds frustrating and tedious but Im glad they made things right with you in the end. The client has been contacted and the issue has been resolved. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). Its been almost two months since I placed this order and nothing is being done. I am demanding a full refund before resorting to litigation. I even offered to pay for it. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. good luck! Sent in numerous pictures and have not recieved any responses. BBB is here to help. How do I get answers from FedEx? I immediately took a pic and emailed fendi. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. The company offered absolutely 0 help. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! I called customer service in new york and got no satisfaction. i dunno wat to sayjust feel bad reading this. We'll be more than happy to help and will reply to you as soon as possible. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. I am sorry this happened to you, but hopefully you willl get some satisfaction. *. ** **** filled the complaint with the BBB on December 6th 2022. No refund for months, no response from FENDI. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. They dont know who or which department. Be aware before buying anything from their online store that you will be left alone if any issues. They keep promising to issue a credit note for online but it has not materialised. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. So far the service has been very thorough. I was told that the concern would be forwarded to the warehouse. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. On 10/13/2022 I placed an order for a pair of sneakers and belt. He won the dispute. You must log in or register to reply here. As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. Their store staff is clueless and only interested to sell sell sell. The Customer Relationship Management Departments mission is to understand and effectively interpret the wishes of customers and to devise strategies to increase their loyalty to the Brand. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). Contact us via fax, email, or call to experience exceptional customer service. Unbelievable. It has been over 30 days since I returned these boots, and I have not received my refund. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. From its origins in 1925 in Rome as a small leather goods shop, Fendi has grown beyond bags, purses and wallets to encompass clothing for men and women. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). This is not due to normal wear and tear. If they give me my money back, the bag costs +100 today!!!! I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Are you sure you want to remove the following item from your Bag? Bought a 2500 bag. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No one has contacted me. Terrible customer service from a so called high end company. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. Contact us. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. See details. There was an issue with the delivery of my items. Can't find any other messenger bags that I really like. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. Get contact details including emails and phone numbers (business & personal). Please find below our worldwide Client Services numbers and hours of service. Today FENDI is synonymous with quality, tradition, experimentation and creativity. I have proof of return and followed up with Fendi on the return. I lodged a complaint about the quality of a Fendi product. Not to mention, everything I wanted to purchase was SOLD OUT. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Now Im stuck with damaged tights ( which cannot be repaired). I will soon be disputing this charge with my credit card company. Advanced Search . Three month on still trying to send the earings back to Fendi and waiting on a refund. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! Spending so much on a bag, it should be indestructable. We will reply to you as soon as possible. The person helping me said they would text me additional photos and videos of the item. The item was scratched, and not to my standard of quality for the +$1,500 price. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. This is an authentic FENDI Denim Baguette in Blue. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. Oh thats terrible but it appears most Fendi boutiques are known for poor service! They just keep sending the wrong paperwork to send back so DHL won't take it. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. I called to look into the matter. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Can you post a photo? AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! The Product Development and Production teams have the role of bringing together the two worlds of style and industry. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. Fill in this form to send us an email. I purchased a pair of boots (online order), which arrived in less than perfect condition. 2023 Trustpilot A/S. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. We were told after they examined the slides that these tears are characteristic and not a defect!! So she had to call them and they sent her one with no apologies for their carelessness. Wallet has aged a bit. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. I contacted the Fendi store for a replacement. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market.
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