I always pay on time. Last month they closed my savings account with no explanation and after five calls was told their complance review department closed it and they didn't have to give me an explanation and could close the account anytime. Estas comunicaciones podran incluir, entre otras, contratos de cuentas, estados de cuenta y divulgaciones, as como cambios en trminos o cargos o cualquier tipo de servicio para su cuenta. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. I don't know what the heck is going on. There has nothing from them, the customer service sucks. Authenticate high-risk activities in CitiManager such as; credit balance refund, contact information update, card replacement, downloading statements older than 3 months and viewing your card PIN. after 2-3 seconds, a meesage "callbacklistener hidecallback" My citibank account online is blocked The real killer is I warned our commercial banker I'm going to recomend to my boss we closed our citi account and he can't figure out why. Additionally, I am fairly confident that the company has staff, executives, and board members where many are registered with the Republican Party and many who are registered with the Democratic Party. Activating a dormant account is a 2 step process: Update your KYC by choosing one of the two options below appearing on your screen. https://online.citi.com/JSO/signoff/Signoff.do?eostype=OTPBlockedPIN&q; https://www.bankrate.com/finance/credit-cards/close-citi-account/, https://www.experian.com/blogs/ask-experian/why-would-a-credit-card-be-closed/, https://www.investopedia.com/terms/c/closed-account.asp, https://www.bankinfosecurity.com/citi-breach-360k-card-accounts-affected-a-3760, https://deletingsolutions.com/has-citibank-been-hac/, https://techcrunch.com/2021/06/30/doj-files-7-new-charges-against-alleged-capital-one-hacker/, https://www.washingtonpost.com/national-security/capital-one-fined-2019-hack/2020/08/06/90c2c836-d7f3-11ea-aff6-220dd3a14741_story.html, https://tearsheet.co/uncategorized/where-have-all-the-branches-gone-citi-explains/, https://en.wikipedia.org/wiki/Vladimir_Levin, https://www.darkreading.com/perimeter/25-years-later-looking-back-at-the-first-great-cyber-bank-heist, https://en.wikipedia.org/wiki/Vladimir_Anikeyev, https://www.citibank.com/tts/solutions/commercial-cards/fraud-protection/, [ANSWERED] How to add active with PHP include OR . I received a letter in February notifying me that my Citibank account will be closed as of March 4th. What would someone in that situation do? Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number. Then yesterday afternoon around 12 I tried to log in and i kept getting "access blocked" for security reasons we cannot allow you to proceed. I received a letter from Citi telling me that my line of credit was reduced. Some fraudulent prevention peeps argued I have to visit a branch 1000 miles away. Is there anything I can do like this can't be ok I'm not committing fraud like I have to pay rent every month and the job check in getting are from Amazon, the last check was home Depot so they're totally reputable companies. A closed account is any account that has been deactivated or otherwise terminated, either by the customer, custodian or counterparty. Several signs can help you determine if an email is legitimate or a spoof. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. Enter OTP received on your registered mobile number and click on, Browse and upload address proof and click on. Late May, I call and they say its odd nothing has been done on the account but see my prior call info. I know I did and after a lot of back and forth told them I'm on disability. Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. I'm not a Republican, but my account was also closed. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry I am shocked. Still, I could not access my account. They keep putting you on hold. Let me clarify, I don't quite understand how you can offer an introductory rate 0% rate for 18 months, then when someone puts a large amount on the card, close it and ask for full payment. [Notice]: Your CITI debit has been blocked due to unusual activities.Confirm your details at <URL> Citibank: We detected unusual activity in your account. You have the flexibility to sign-in to your CitiManager Mobile App using your fingerprint for fast, convenient access. I believe that every transaction should make the bank money even if it is a small amount like 3 dollars. No reason. My account is barely 2 months old. I would like to upload the KYC document. OTPs are only used by Citi when you have initiated one of the actions mentioned above. Yeah! Let us know if there will be a class action lawsuit, we are in. Now proceed to Funds Transfer to execute a financial transaction to complete the activation process. I called immediately again, and the woman this time took the number correctly and it went through. please follow this link <URL> to verify your identity. All cards with weekly transactions. You click on a link to a website or open an attachment that secretly installs software on your computer. BS - It's more like my interest rate was too low for them and did you get your money? They just cancel not one but all three of my Citi cards with no advanced warning of an kind. Fraud dept doesnt know anything except you will receive a check in 60 business days and hung up in my face! I only noticed because I logged into the account. I continue to call them and all I get is ping ponged off different foreigners. Next step is to get an attorney for me. Por favor, tenga en cuenta que es posible que las comunicaciones futuras del banco, ya sean verbales o escritas, sean nicamente en ingls. At the end of June 2020, they closed the account and demanded payment in full since the account was closed. To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. No big debt. For some unknown reason Citi in July started to send my statement to my email. And my sister sent me 200 dollars she OWNED me and they instantly got deposited in the new Citibank account. Here's a quick step-by-step guide to activate your Citibank account in two minutes. The balances on my three other revolving accounts totals $600, is paid on time monthly in full, and represent roughly 20% of each card's balance or less. I got declined because Our records show an account previously closed by Citi. The customer service agent had very thick accents and I was barely able to understand. Your eligibility for a particular product and service is subject to a final determination by Citibank. And I too have to write a letter asking why. For more information, please see our Since like i said i still haven't gotten paid from my new job since I just started i feel screwed . Cookie Notice My husband is also in this situation .. lost $40k in rewards points .. please help they said in the letter we basically lost all that, They closed my account without any notice. It's been OVER 90 DAYS! I will never set up for autopay again. I've called every day (this happened Friday March 4th) asking for help asking for them to expedite the review and I keep getting told it'll be 24-48 hours. I don't event know who to call about this. I verified that 2 transaction were good. When Citi made bad deals - as a taxpayer I was forced to help bail them out with the stimulus package. Asked to speak to a supervisor and they hung up on me. I just got a letter from Citi saying, with no advance notice or warning, that my account has been closed due to inactivity and that it will affect my credit score (currently 806, 808, and 813 FICO from the three respective credit agencies). Seriously, thats it. My bank has recently blocked my account for unknown reasons. I filed complaints with many agencies, including the OCC. Set up a login cookie Some sites like Citibank.com let your computer remember your User ID. This is just bad business all the way around. Before you respond to any text message, learn how to distinguish a genuine text from a "SMiShing" message that may have been sent by a scam artist. They have effectively made me never want to do business with them again. You'll be asked to scan your card in the app. I have other automatic payments set up and have to figure out which are on that card. Make sure you know which situation you're dealing with. Deposit products and services are offered by Citibank, N.A, Member FDIC, Get Citibank information on the countries & jurisdictions we serve. I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . Become homeless? Please ensure your account is funded to complete the initiated financial debit (outward) transaction. Just got a notice that our account is closed. I applied for several retail cards through them in attempt to rebuild my credit. In April 2020, I elected to $6, 000 on it for moving costs and new furniture, as we moved into a new home and I wanted to take advantage of the 16 months left. the person on the phone literally told me to go to a branch??). Online applications asked me to call for verification. Citi then sends you a notification with a prompt to reset your password to safely regain access. So took the advice above and just got an Aadvantage card from Barklay's. they weren't making enough money off of me! POB 6722 sioux falls No proper explaination. Your account is unused. Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. Same deal - said the balance was too high! Seeing my account is ALWAYS paid in full (never paid a penny in interest the entire five years I had the card) they should issue the reward credit since they closed the account with no notice. Whether your account is frozen or closed makes a big difference in your options for solving the problem and in how long it can take to get access to your money. Indian Customer Service with NO answers, other than keep waiting! You can track the status of the request under 'view status' option, https://www.online.citibank.co.in/citi-nri.htm, Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months, Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection, Valid Driving License containing address (front and back), Valid Passport containing address (first page and last page), Document issued by government departments of foreign jurisdictions with address on it, Letter issued by Foreign Embassy/Mission in India mentioning address (acceptable as address proof only if you hold foreign passport), Transaction is from your own account and remittance is in foreign currency (i.e. Fast forward to tonight I was able to buy my lunch at work fine tonight and then I went on my last break and tried buying a soda and card kept getting declined even though I have a solid 1200 in the account. They could care less about how their actions will affect peoples credit scores. My Citibank credit card was also closed without notice or reason. Told me account was being closed amd would not provide a reason. Please note that Citi Commercial Cards will only send you a One-Time Passcode (OTP) to: Citi will never send you an OTP unexpectedly and then contact you to ask you to read it back to us for authentication. I walked over to the ATM machine in the same Walmart and pulled out $1200 so I could just buy the money order for my rent in cash and now my account is totally blocked. We use cookies to give you the best possible experience on our website. Learn how to recognize and protect yourself from fraudulent emails. So, I decided to open the account over the phone . The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. Citi then sends you a notification with a prompt to reset your password to safely regain access. My score on their website was showing 800. Polarizing, Divisive politics are polluting our minds and clouding our vision. Through monitoring of our customers' accounts using sophisticated technology, we often detect fraud or unauthorized use before you are even aware of it. If you spot a problem, raise a dispute in CitiManager or contact us immediately. This review was chosen algorithmically as the most valued customer feedback. I later opened a secured Visa/MasterCard with them. The breach, which likely exposed personally identifiable information of about 1 percent of Citis credit card accounts, was made public earlier this month. In March 1995 Levin was lured to London and apprehended at Londons Stansted Airport by Scotland Yard officers when making an interconnecting flight from Moscow. Citi says only North American cardholders were affected, though the tally of affected accounts has now jumped from about 200,000 to more than 360,000. Then she told me your account is "under review" it's gonna take 24-48 hours to maybe unlock i told her what do u mean MAYBE ? I have several of their cards, my mortgage is wittje, and because lately I have paid the minium amount they choose to close my account based on a business decision. Please let us know an outline you sent to state attorney etc. I now know I made a mistake ! Every time I call them to inquire about the closing of my accounts , the day they can only send out the reason through mail. Since I also speak perfect Spanish. So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . After forwarding the text message, you should delete it from your device. (Never use the Remember Me feature on a public or shared computer.). Which obviously pissed me off so I got quite angers as I need this money to pay my bills and buy Christmas gifts ext. I guess not. Hey budy, At least try to redeam your cashback form your Costco cash card throught the automated phone system. I'm with you. Spent almost two hours on the phone talking to at least four different departments, none of which could see any problem why the account had $0 credit. Approved in early March 2018 with $12, 500 credit limit. They know people are taking advantage of that 0% - 18 months to the full extent. Click on, Select Account number and Document Type (Voter ID/Passport/Driving License), Add KYC Document Number (Voter ID/Passport/Driving License) and click on Continue. You are right. They check my credit and close my account and I've never been late or defaulted on any of my accounts. Its been now 45 days 5-6 long hours call with them but no luck. I've only spent a couple hundred bucks, mainly new shirts from Walmart and new boots. Citi doesnt let you reopen credit card accounts that have been closed. Citibank did one thing Alfredo wanted, which was to reopen his account, but they still have not answered his question of why they keep freezing his account. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi may send you a one-time-use . First it was all my bank accounts with them, and now all my citi credit cards, and I just got a letter staying my macys was closed as well. If youve stopped making payments on your credit card, closing it may be the card issuers way of keeping you from making any more purchases. Has anyone had any luck with them unlocking their account when they got blocked? I am sorry to hear this. When I did that, she told me that "my details didn't match up" (although to the absolute best of my knowledge, I put in everything accurately), and that I should go to a branch to get it resolved. And this is after giving the account an increase to the credit limit just a couple weeks before. We are taking this action because your account shows one or more late payments or returned payments." I had a 2% cash back card and they closed the account and our commercial banker thinks it's because of the excess charges on the account. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? When I called and asked why they closed the account, they also claimed it was a business decisions. Every time you sign-in to CitiManager, we display the date and time of your last visit and the device used to sign-in. cancelled mine too after 20 years + .Gave no explanation, Citibank just closed two Home Depot cards (25k), my simplicity card ($8650) and citi rewards ($3400). I cant fill up in Costco and stuck about 15 minutes lines, and I called customer service and they dont know about it and want me to wait the letter mail to you. I thought this was strange because as soon as the third rep filed my appeal, it was immediately declined and she said that I should just appeal for a new card. After 7 years of loyal customer, I missed a payment due to bank screw up. The O.C.C. no i need my FUNDS NOW! Set up blocking features Check with your wireless phone company to see if they offer the option to block certain types of text messages. I would like to verify the KYC document number, I have not submitted a valid KYC document in the past. To provide you with extra security, we may need to ask for more information before you can use the feature you selected. They made bad business decisions and They get a bail out. Spoofed web forms can be recognized since they ask you to enter extra confidential data that the company's legitimate form won't ask the user to enter for that transaction. Ensure your devices have up to date operating systems and anti-virus software. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. A spoof website is one that mimics a popular company's website to lure you into disclosing confidential information. It seems like a final decision when Citi closes your account without your knowledge. Please note unless financial transaction is successful in the dormant account, the dormancy will not be removed. I am cutting up the card and sending 1 peice a day to them, at a time. Kindly upload the consolidated copy, of your Passport (first and last page) and an address proof. I had been with them since 6 years and without any notification my card blocked and the credit limit removed. Does anyone here identify as a Republican? Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit Set up Account Alerts. The first representative was nice, but when she transferred my call the next person immediately picked up, which I thought was odd. I forgot my online User ID and/or password. Well, she connected me to an idiot robot named SALLY. I should have listened to everyone else that told me not to go with Citibank. Last interaction, they refused to reopen and send my rewards, then hung up on me@, They closed 2 of my accounts a total ofalmost 50k worth in credit they took me of a credit card I was an additional on with a credit line of approx $55, 000, I tried to tlk to a super viser but he saaid it was due to hi risk and he can't give more details as he does not know, The irony though is that I had on card 0 balance on the other card I was uosing less the 25% and I have more money in my citi account of the amount of credit they gave me. Im going threw it now they locked me all because they say my phone is not verifiable. Thats exactly what happened to me and its been about a month now! Did anyone figure out how to get their money back. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. As an important account monitoring tool, these notifications allow a timely response for customers who did not make a change, and provide peace of mind for those who did initiate the change themselves. The CitiManager Mobile App doesn't store personal account information on mobile devices, so your accounts are not exposed if your phone is lost or stolen.. Additional Authentication. Whichever method you choose password, fingerprint, or facial recognition your account information is still subject to the 256-bit encryption. I don't know whom to complain. I had the cards for slightly less than a year. About a day after doing this, I found out that I just couldn't log into my Citi account anymore (with no explanation), but I initially guessed that maybe I just had to activate my debit card and it would work. The same happened to me. I asked how there could be fraud when I've had the account for five years and pay it in full. They had me running around like a maniac. I went to buy a money order for rent for 1k, transaction declined, got the . with "No reason" specifically mentioned to disclose. What do I I do. Authenticate account information by entering OTP. They did the same to me and I am over 90 days. Thankfully, I will be fine, but if this was my primary checking account and I had all my money in it, I would be completely short of money. It seems like many others have this issue, including people who have been loyal customers. I don't want to spend any more time with the Customer Service reps or supervisors, as they can take no action to correct this. And More Trouble Thanks so much for your advice. I paid them any interest, I always pay off my balance each month. I have never been late once. If you do not recall or unsure of previous submissions, please use the second option and upload documents to avoid rejection of the request. Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. Key logging: This is another method used to capture your personal information. no explanation. Finally, when I called in, they said there was a block on my account and I'd have to talk to an "account specialist." Have you received your money ? Sally just kept repeating, It was a business decision due to inactivity. Checking, Savings or Credit Card Customers. What a crock! Absolutely not! It seems like even the most loyal customers get shut down. The balance will be paid in a couple of months and I won't have to deal with them any more. After going into the branch (which was a >30 minute drive away lol), the representative told me that since it was an online account, he couldn't do anything and they could only help me over the phone (??? They just cancel not one but all three of my Citi cards with no advanced warning of an kind. After forwarding the email, you should delete it from your inbox. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. Install software with discretion Only install software from reputable companies or from providers you trust. We're not in the position to have our commercial account closed with no notice. What a way to treat a good customer. Citibank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. I remember they verified my ID by a phone call. Contact us immediately using the number on the back of your card or by using a number at the following link: https://www.citibank.com/tts/solutions/commercial-cards/contact/ if you have responded to an email with personal information and believe it to be fraudulent. It's ridiculous. Citibank.com provides information about and access to accounts and financial services provided by Citibank, N.A. Since I could not use the no credit card, had to cancel and pay again for a new Budget rental agreement. I'm so mad, and feel robbed. Brokerage Only Customers. my account was closed. Same happened to me lost thousands of money which I need now for medical emergency. It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, Include your name and the last 6 digits of your Citi Commercial Card. I kept calling and they put me on hold . Okay! Closed my account after being a loyal customer, always paid on time, never one late payment. Don't respond to unknown numbers If you miss a call on your mobile device or receive a text message from an unknown number, it's safer to ignore the call or delete the message. Additionally, some sections of this site may remain in English. You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. Finally, after many customer service agents, I was told that they periodically check your credit and can discontinue your card- and that "It is not [their] policy to notify anyone when [they] put a block on your account." I had a Citibank account was never late no bankruptcy no collections they close my account for absolutely no reason I called them and they couldn't tell me they said I had to wait for a letter the letter I received wanted me to send another letter to get the answer why they closed my account I'm never using Citibank again ever and I recommend nobody else using it either they're not based in the United States they're based out of some other foreign country and they're hard to understand but they close my account for absolutely no reason, Citi bank has taken my money also it been 65 days for me.