The Transportation Security Administration said federal regulations dont prevent changing the name on a ticket so long as the new passengers name can be run through a database to confirm the person isn't a threat before the flight. A spokesman said Delta would not disclose the amount of the refund or compensation. She also writes about immigration. Eventually the entire family is escorted off the plane. Brian Schear accuses the airline of lying to him. The airline wanted to put another passenger in the seat. And honestly, we didn't contact them. The couple captured the incident on video and uploaded the footage to YouTube. When will this all stop?". ", Brian Schear, seen here during an argument with Delta staff, says he and his family were forced off a flight from Maui because they put their 2-year-old in a seat Schear had bought for a different child. You and your wife could be in jail and your kids will be in foster care.". "I paid for the seat," Schear repeatedly says. "I mean, you and your wife will be in jail and your kids will be put in foster care. Contains rainbow, brown and cutthroat trout; a few perch; good smallmouth bass fishing and walleye. Last month, United airlines was embroiled in a public relations firestorm for its response to the violent removal of a passenger. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. When Schear's eldest son booked a seat at the last minute on an earlier flight, Schear decided to use the original seat for his 2-year-old instead. He then describes how he and his family had gotten onto the plane after passing through multiple checkpoints in the airport and at the gate, where the airline could have stopped them before they took their seats and set up their two toddlers in car seats. It was midnight in Maui and we had to get a hotel and purchase new tickets the following day. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. "I bought the seat," Brian Schear is seen telling the agents in a video of the incident that's since surfaced online. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. Close. Asking a family to leave.. disgusting. Here are your rights. In video posted to YouTube on Wednesday, Brian Schear of Huntington Beach is seen arguing with airline staff after he's asked to relinquish a seat that he says he purchased for one of his kids. Brian and Brittany Schear were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with airline officials, who said the seat in question needed to be given to . "That's not up to me," replies a crew member, who later adds, "At this point, you guys are on your own.". Executives from several airlines were present, but no one from Delta. They wanted to put one of the children in a seat they had bought for their 18-year-old son, who instead flew home on an earlier flight. Later in the recording, Schear offers to hold the child in his lap for the flight, and is rejected. Part of HuffPost Business. Here's what contributed to most recent encounter on a flight to go viral. In its statement about the incident, Delta says: "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. From there, the situation spun out of control. Schear disputes this claim, arguing that the boy had his own seat on their earlier flight to Hawaii and that itd be safer for him to remain in his car seat, rather than being held in his mothers arms. If the parties can agree to the terms of the decree, they can use the OCAP Divorce Interview to prepare the documents. "We flew out here on a Delta plane and he sat in a car seat," responded Schear. Schear said the gate agent had agreed to let the family use the third seat and sit together. Thats when Delta staff threatened to send the two adults to jail. I'm just trying to help you, this is all I can do. Great customer service., [protected-iframe id=a9e4ad8fd142f28b641fae65bd954f74-62957618-107044925 info=https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fbrittany.cordova.92%2Fposts%2F10209268179957009%3A0&width=500 width=500 height=608 frameborder=0 style=border:none;overflow:hidden scrolling=no]. Since 2014, hes been president of ConditionReports.com in Orange County, California. You have to give up the seat or youre going to jail, your wife is going to jail and theyll take your kids from you, Schear said the airline staff told him, according to KABC. The employee said that because Schears teenage son was not present and the ticket was in his name, the 2-year-old could not sit there and had to give up the seat. Years in Business: 30. Business Started: 7/9/1992. Federal regulations do not bar changing the name on a ticket as long as the new passenger's name can be run through a data base before the flight, according to a Transportation Security Administration spokesman. So- wait, were going to be in jail and my kids are going to be what? Video of the incident shows Brian Schear arguing with a police officer and presumably a Delta employee over a seat he'd originally purchased for his teenage son. The video was posted days after United Airlines reached a settlement with a man who was dragged off an overbooked plane in April, an incident that prompted outrage and congressional hearings. "It's out of my hands now," the airline employee later tells Schear. In the end, the family stayed in a hotel for the night, and got on another flight the next day. Delta says on its website that tickets cannot be transferred and name changes are not allowed. Sign up below to find out about upcoming programs first. Its the latest example of airline passenger mistreatment to hit the Internet after Doctor David Dao caused a firestorm when he was dragged off a United flight. Why irate passengers are bad for airline stocks. "I'm not trying to cause a problem," Schear is heard saying on the plane as it sat on the tarmac in late April. Shear wanted to transfer his ticket on the plane without making arrangements ahead of time through the airline. The airline wanted to put another passenger in the seat. Brian Schear says his family were forced off the plane because it was overbooked I bought that seat, he said. Delta apologizes for kicking family off flight, threatening them with jail, reached an undisclosed settlement with Dr. David Dao. Copyright 2023 CBS Interactive Inc. All rights reserved. I'm just trying to help you, this is all I can do. Copyright 2021 NPR. In a video of the incident, somebody off camera mistakenly tells Schear that federal rules require children to remain in a parents lap throughout a flight. A voice is heard telling Schear that refusal to disembark would be "a federal offense" and that "you and your wife would go to jail.". They then filled our four seats with four customers that had tickets but no seats. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Airlines dont give a crap about their customers, she wrote. Brittany Schear posted another Facebook message late Thursday night, saying that she and Brian appreciate the love and support shown and never imagined that our last 24 hours would be as they were.. "Unbelievable. Delta Airlines apologized on Thursday after a couple said they were bumped from an oversold flight last month with their two toddlers. Congress held two hearings this week on airline customer service - a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. Even though we paid for that seat. Name changes are not permitted. This is a common practice among airlines. The airline is offering compensation and an apology to Brian Schear and his family after Schear posted the eight-minute video on YouTube Wednesday. This whole thing has made me so angry and you know with the money that I'm out for the tickets, I couldn't care less about that," he said. Delta Air Lines Inc <DAL.N> said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a. ", "Trying to help us," Schear answers, "would've been not overselling the flight, and not trying to force us to get him out of that seat that I paid for, and holding this whole plane up.". It was the middle of the night, we had no hotel to go to or a car. Theyd bought the seat in question for their oldest child, 18-year-old Mason Schear, who ended up flying home a day earlier than the rest of the family. They oversold the flight. Brian Schear said the family had initially purchased a ticket for their teenage son on the red-eye flight, but decided to send him home early so that their 2-year-old could have a seat on the plane. This story has been updated with a statement from Delta Air Lines. Brian Schear Is President of a Vehicle Inspection Company & Delta Is Now Apologizing for the Incident According to his LinkedIn site, Brian Schear has made a career in business in Orange. #DeltaAirlines", The airline replied: "We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation. It's your choice. Airline staff, at the time of the incident, said that they had overbooked the flight and needed the seat for their employees. Other incidents included United Airlines dragging a passenger off a flight to make room for a crew member and a fight on an American Airlines flight over a woman bringing a stroller into the cabin. Schear, speaking to KABC News, said that he, his wife and two of their three children, ages 1 and 2, were traveling on a red-eye flight from Hawaii to Los Angeles last week. Delta still hasn't explained why the Schears were removed from the plane. The bottom line is, they oversold the flight.". Instead, he's told, the only options that remain are for either the family to get off the plane or have everyone on the flight leave the plane. The problem from the airlines standpoint is that the original ticketed passenger was no longer using the seat, and the plane was overbooked, although the airline denies the latter was the reason the family was kicked off the plane. Thats not right, Schear responded. The plane was overbooked, and, since, the original named passenger, the older child, wasnt in the seat, Delta wanted to use it for someone else. Were going to be in jail and my kids are going to be what? Schear interrupted. Delta Air Lines says on its website that tickets cant be transferred and names cant be changed. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. Brian Schear, wife Brittany and their two children, aged two and one, were travelling with another child from Hawaii to Los Angeles on April 23 when they were allegedly ordered off the plane. In a statement, Delta said it was sorry for the unfortunate experience, a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be arrested during a dispute over a seat they had bought for their teenage son. ", "It's a federal offense if you don't abide " the crew member answers as Schear cuts her off to say, "I bought that seat. The couple was also traveling with their young children, aged 2 and 1, and had initially planned to hold the kids on their laps for the duration of the flight. It has also been updated throughout for consistency with the ages reported in Brittany Schears initial Facebook post. Brian Schear recalled a Delta employee telling him that if he and his wife went to jail, their kids would be taken from them. After the Dao incident, an American Airlines flight attendant was accused of violently taking a stroller from a woman with a baby, causing her to start crying. "Unbelievable. Do you want to get off on your own, or?, In a statement Thursday afternoon, a Delta spokesperson said the company has reached out to the Schear family to refund their travel and provide additional compensation., We are sorry for the unfortunate experience our customers had with Delta, the statement reads in part. The video appears to capture this threat, with a woman off-camera telling Schear that after he and his wife were jailed, their kids would be placed in foster care. The revelation of this latest incident comes just one week after United Airlines reached an undisclosed settlement with Dr. David Dao, the subject of the now infamous video showing him being dragged from his seat and off a plan. Tickets are non transferable. He then posted the video on Twitter and tagged multiple national news outlets with the headline, Family With Infant Children Booted Off Delta Flight.. "What are we supposed to do when we get off this plane?" When will this all stop? Schear responds that their son had sat in a car seat, in his own seat on the plane, on their way to Maui. "Then it's going to be a federal offense," a crew member tells him. Theirs is the latest in a string of videos highlighting customer service issues between employees and passengers. United and American have each apologized for the incidents. The California woman describes a nightmare in which the parents, with two small children, ages 1 and 2, had to suddenly leave the plane with no hotel or car lined up. Delta said in a statement on Thursday afternoon that they "sorry for the unfortunate experience" the family had, and had since reached out to compensate them. A Delta Airlines jet is prepared for flight at the Salt Lake International Airport August 12, 2005 in Salt Lake City, Utah. They oversold the flight. The incident occurred on flight 2222 from Maui to LAX on April 23, but it didnt hit the Web in earnest until early May. Most of the public photos on Brittany Schears Facebook page showcase the couples wedding. Video posted to YouTube by Brittany Schear of Huntington Beach shows the disagreement between her husband, Brian Schear, and several Delta flight attendants. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. LOS ANGELES -- Delta Air Lines is offering refunds and compensation to a California family that says they were forced off a plane and threatened with jail after refusing to give up one of their seats on a crowded flight. Brian and Brittany Schear, the passengers Delta booted from their April 23 flight, shared video of the incident on Thursday. The parents would hold the infant children, who are 1 and 2 years old. When will this all stop? Josh King has the story (@abridgetoland). File. I bought that seat, Brian Schear says in the video, shocked. excellence playa mujeres dress code, is trevor rogers related to taylor rogers,